Privacy Policy
Version 1.1 · Effective and Last Updated: September 20, 2026
This Privacy Policy explains how LogoRemover.ai ("we," "us," or "our") collects, uses, shares, stores, and protects personal information when you use logoremover.ai and its related image, video, AI, account, billing, and support services (the "Services").
1. Data Controller
The data controller for the Services is:
- Data Controller: LogoRemover.ai
- Privacy Email: [email protected]
- Data Protection Officer: Not applicable
2. Personal Information We Collect
2.1 Information You Provide
We may collect:
- Account information: email address, authentication credentials stored in protected form, and basic profile information received when you use a supported third-party sign-in method.
- Payment and transaction information: package selected, transaction or order reference, payment method, amount, currency, payment status, and refund status. We do not store full payment card numbers.
- Service content: uploaded images and videos, prompts, processing instructions, selected settings, generated or edited results, and associated task information.
- Communications: support emails, privacy requests, reports, appeals, feedback, and other messages you send us.
Your content may contain personal information about you or others. Submit only information you are authorized to provide and avoid unnecessary sensitive information.
2.2 Information Collected Automatically
When you use the Services, we may collect:
- Device and network information: IP address, browser type, operating system, device type, language, time zone, and approximate region derived from network information.
- Usage information: pages visited, tools and features used, session and interaction events, task status, timestamps, and referring pages.
- Log and diagnostic information: request identifiers, security events, error records, performance information, and fraud-prevention signals.
- Cookie and similar-technology data: session identifiers, language preferences, analytics identifiers, and similar browser storage used for the purposes described below.
3. How We Use Personal Information
| Purpose | Legal basis where required |
|---|---|
| Provide, operate, and maintain the Services | Performance of a contract |
| Process Credits purchases, transactions, and refunds | Performance of a contract |
| Deliver task results and provide customer support | Contract / Legitimate interests |
| Send essential billing, security, and policy notices | Legitimate interests / Legal obligation |
| Secure accounts, prevent fraud, and enforce our Terms | Legitimate interests / Legal obligation |
| Diagnose errors and improve product performance | Legitimate interests |
| Comply with law and protect legal rights | Legal obligation |
| Optional marketing communications | Consent |
We may aggregate or anonymize information for statistical and service-improvement purposes. We do not use information that can reasonably identify you for those purposes once it has been irreversibly anonymized.
4. AI Processing and Model Training
The Services use AI systems to process requests. Information about the AI systems used is provided in our Terms of Use.
We do not use your uploaded images, videos, prompts, or generated results to train AI models without your explicit consent.
We process this content to perform your request and for the limited security, abuse-prevention, legal, and support purposes described in this Policy and our Terms.
5. Cookies and Tracking Technologies
We may use the following technologies:
| Type | Purpose | Can be limited? |
|---|---|---|
| Strictly necessary | Login sessions, security, checkout continuity, and core functionality | No |
| Functional | Language and interface preferences | Yes, but some features may not work correctly |
| Analytics | Page usage, feature adoption, errors, and performance | Yes through browser or available consent controls |
| Marketing | We do not currently use marketing cookies | Not applicable |
We use analytics and operational logging services to understand use of the Services, diagnose failures, and improve performance. You can limit cookies through your browser settings and any consent controls made available through the Services. Blocking necessary cookies may prevent login, checkout, or other core features from working.
6. Sharing and Disclosure
We do not sell your personal information.
We may share information only as necessary with:
- Service providers: hosting, object storage, AI processing, payment, authentication, support, analytics, logging, and security providers acting under contractual and confidentiality obligations.
- Payment processors: payment and transaction information needed to complete checkout, confirm payment, prevent fraud, and process eligible refunds. Full payment card numbers are handled by payment providers and are not stored on our servers.
- Legal and safety recipients: courts, regulators, law enforcement, or other parties where disclosure is required by law or reasonably necessary to protect rights and safety.
- Business transaction recipients: parties involved in a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate notice and continued protection.
- Other recipients with your consent: where you direct or explicitly authorize the disclosure.
7. Data Security
We use reasonable technical and organizational safeguards, including:
- TLS / HTTPS encryption for data in transit;
- protected storage and hashing or encryption for credentials and sensitive information where appropriate;
- access controls based on job responsibilities and least-privilege principles;
- confidentiality obligations for personnel who access personal information;
- security monitoring, testing, and vulnerability assessment; and
- incident-response procedures.
No transmission, storage, or automated processing method is completely secure. If a personal-data incident affects your rights, we will notify affected users and competent authorities within 72 hours of discovery where required by applicable law.
8. Data Retention and Deletion
| Data type | Retention period | Action after the period |
|---|---|---|
| Original uploaded images and videos | Within 24 hours of upload | Delete |
| Prompts, instructions, and submitted task content | Within 48 hours of submission | Delete |
| Generated or edited results | Within 48 hours of generation | Delete |
| Account information | While active and up to 90 days after account deletion | Delete or anonymize |
| Transaction and billing records | Up to 7 years or a longer period required by law | Delete or securely archive |
| Support and privacy-request records | Up to 2 years after the matter is closed | Secure deletion |
| Security and audit logs | Up to 12 months | Delete or anonymize |
The content periods apply whether or not you are signed in. Download results you want to keep before they expire.
We may retain the minimum information necessary beyond these periods where required by law, needed to preserve evidence of serious misuse, or necessary to establish, exercise, or defend legal claims. Such information is restricted to that purpose and deleted when the applicable requirement ends.
9. Your Data Rights
Depending on applicable law, you may have the right to:
- be informed about how your information is used;
- request access to or a copy of your personal information;
- request correction or deletion;
- object to or restrict certain processing;
- request data portability;
- withdraw consent without affecting earlier lawful processing; and
- lodge a complaint with a competent data protection authority.
To exercise a right, email [email protected] with the subject line "Privacy Request." Include enough information for us to identify and address the request, but do not send passwords or unnecessary sensitive information.
We may verify your identity before acting. We will respond within 30 calendar days unless applicable law permits or requires a different period. If an exception or extension applies, we will explain it.
10. Marketing and Opt-Out
We do not currently send optional marketing communications. If we introduce them, we will obtain consent where required and provide an unsubscribe link or equivalent opt-out control. Opting out of marketing will not stop essential account, billing, security, service, or policy notices.
11. International Data Transfers
The Services and service providers may process information outside your country. Where required, we protect international transfers through contractual safeguards such as data-processing agreements and Standard Contractual Clauses, adequacy decisions, or other legally recognized transfer mechanisms.
12. Children's Privacy
The Services are intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided personal information, contact us and we will take appropriate steps to delete it.
13. Third-Party Links and Services
The Services may include links to or integrations with third-party websites, payment services, sign-in providers, and other services. This Policy applies only to information we directly control. Review the third party's privacy policy before using its service.
14. Policy Changes
We may update this Policy as the Services, data practices, or legal requirements change. For material changes, we will provide at least 15 days' advance notice through the Services or your registered email where reasonably practicable, and update the version and date above. Continued use does not replace consent where consent is legally required.
15. Contact Us
For privacy questions or requests, contact:
- Data Controller: LogoRemover.ai
- Privacy and Support Email: [email protected]
- Data Protection Officer: Not applicable
This Policy is not legal advice. You should obtain qualified legal review for your target markets.